if you don't notice a meaningful improvement in your comfort, sleep, or relaxation, you may request a full refund within 30 days of receiving your order.

you do not need to return the product.

simply email us and include:

• your full name
• your order number
• a brief note about your experience

our team will process your refund quickly — no hassle, no stress. 🥰

you may request a refund for:

• your most recent subscription charge
• cancellation of future renewals
• or both

refunds are issued to your original payment method.

to avoid being charged for your next cycle, cancel or pause at least 24 hours before your renewal inside your customer portal.

snuggle is not responsible for subscription charges that occur before cancellation.

if your item arrives damaged or incorrect, email us within 7 days with photos.

we will send you a free replacement straight away.

refunds will not be issued for:

• orders older than 30 days
• subscription renewals charged before cancellation
• address errors caused by customer input
• refund abuse or fraudulent activity

for all refund requests and enquiries, reach out to us at:

our team usually responds within 1 business day. 🩷