The fastest way to reach us is by email:

Please include (if you can):

• Your full name
• Your order number
• The email you used at checkout
• A brief note about what you need help with

This helps us sort things out much faster for you.

If you're asking about an order, you can also:

• Check your shipping confirmation email for your tracking link, or
• Reply directly to your order email and our team will see the full details automatically.

Not happy with your Snuggle product?

We offer a 30-day money-back guarantee. Simply email us and we'll take care of everything — no stress, no hassle.

• Email us at hello@snuggle.com
• Include your order number and reason for return

You might find a quick answer on these pages:

• FAQ
• Shipping & Delivery
• Refund Policy
• How It Works

We currently respond during standard business hours (AEST), Monday–Friday.

If you message us over the weekend or on a holiday, we'll get back to you as soon as we're back online.

Whether it's a question, concern, or feedback about your experience, we genuinely want to hear from you.